Terms and Conditions
Last Updated: October 14, 2026
Welcome to India Golden Routes. These Terms and Conditions govern your access to and use of our website, https://indiagoldenroutes.com/, and the travel-related services offered through our business.
By visiting our website, submitting an enquiry, requesting a quotation, or confirming a booking with us, you agree to these Terms and Conditions. Please read them carefully before using our website or booking any travel service.
1. About Our Services
India Golden Routes provides tour and travel services in India, including customized tour packages, sightseeing tours, hotel accommodation arrangements, transportation, tour guides, and other travel-related experiences.
Our services may vary depending on the selected package, destination, travel dates, availability, and specific requirements of the traveller.
2. Tour Enquiries and Bookings
Submitting an enquiry through our website, email, telephone, or other communication channels does not constitute a confirmed booking.
A booking will be considered confirmed only after the applicable itinerary, price, inclusions, payment terms, and other relevant details have been agreed upon and confirmation has been provided by India Golden Routes.
Customers are responsible for reviewing all booking details carefully before making a payment or confirming their travel arrangements.
3. Prices and Payments
All tour prices and quotations are subject to the selected itinerary, number of travellers, travel dates, accommodation category, transportation requirements, and availability of services.
Prices may change before confirmation due to changes in supplier rates, hotel availability, transportation costs, taxes, or other relevant charges.
Any applicable advance payment, deposit, balance payment, and payment deadline will be communicated during the booking process.
Additional services requested after confirmation may incur extra charges.
Any applicable taxes, entrance fees, service charges, or other costs will be communicated as part of the quotation or booking details, where applicable.
A booking may be delayed or cancelled if the agreed payment terms are not fulfilled, subject to the applicable booking agreement and law.
Customers should obtain written confirmation of the final price and the services included before proceeding with payment.
4. Inclusions and Exclusions
Every tour package may have different inclusions and exclusions. Customers should carefully review the itinerary and quotation before confirming a booking.
Depending on the selected package, inclusions may cover accommodation, transportation, sightseeing, tour guide services, meals, or entrance tickets.
Unless specifically stated in the confirmed itinerary or quotation, the following may be excluded:
Personal expenses, shopping, tips, and gratuities.
Meals, beverages, or refreshments not specified in the package.
Monument entrance fees, activity charges, or other tickets not included in the quotation.
Travel insurance, medical expenses, and emergency assistance costs.
Additional transportation, accommodation, or services resulting from personal requests or itinerary changes.
Only the services expressly listed in the confirmed booking will be treated as included.
5. Changes to Bookings
Requests to modify travel dates, destinations, accommodation, transportation, passenger details, or other booking arrangements must be communicated to India Golden Routes as early as possible.
All changes are subject to availability and confirmation. Additional charges may apply where hotels, transport operators, guides, activity providers, or other suppliers impose amendment fees or revised rates.
We will inform customers of applicable charges before proceeding with requested changes, wherever reasonably possible.
6. Cancellation and Refund Policy
Cancellation requests must be submitted to India Golden Routes through our official contact details. The applicable cancellation charges and refund eligibility will depend on the confirmed booking terms, the timing of the cancellation, and the policies of the relevant service providers.
Advance payments, deposits, or booking amounts may be non-refundable where this was clearly disclosed and agreed upon before booking.
Hotels, transport operators, activity providers, and other suppliers may impose cancellation or amendment charges.
Refunds, where approved, will be processed after applicable deductions and verification of the relevant booking details.
Processing times may vary depending on the payment method, financial institution, and service provider.
No-show situations or cancellations made after the commencement of a tour may be subject to additional restrictions under the confirmed booking terms.
If India Golden Routes must cancel or significantly modify a confirmed arrangement, we will communicate the available alternatives or applicable refund arrangements in accordance with the booking agreement and applicable law.
Nothing in this section excludes any refund, remedy, or consumer right that cannot lawfully be excluded.
7. Itinerary and Schedule Changes
Tour itineraries and schedules are planned according to the information available at the time of booking. However, changes may occasionally become necessary due to weather conditions, traffic, road closures, public events, government restrictions, monument closures, operational issues, or other circumstances beyond our reasonable control.
Where necessary, we may propose reasonable adjustments to the itinerary to help maintain the safety and practicality of the trip.
We will make reasonable efforts to communicate significant changes and provide suitable alternatives where available. Any material price or service changes will be handled in accordance with the confirmed booking terms and applicable law.
8. Hotels and Accommodation
Hotel bookings are subject to availability and confirmation. The hotel category, room type, meal plan, check-in and check-out times, and other facilities will be based on the confirmed booking details.
Photographs, descriptions, and amenities displayed on our website or provided in promotional material are for general information and may differ from actual conditions.
Where a hotel becomes unavailable, we will make reasonable efforts to arrange a suitable alternative, subject to availability and the applicable booking terms. Any material difference in price or accommodation category will be communicated to the customer.
Special requests, including early check-in, late check-out, connecting rooms, or specific room preferences, are subject to confirmation by the hotel.
9. Transportation and Tour Guides
Transportation and guide services are subject to the confirmed itinerary and availability.
Customers are expected to follow applicable safety instructions, vehicle rules, local regulations, and reasonable directions provided by drivers or tour guides.
Vehicle categories, guide languages, pickup locations, and service durations will be based on the confirmed booking details. Any additional travel time, route changes, waiting time, or extra services may incur additional charges if specified in the booking terms.
We will make reasonable efforts to provide the services agreed upon, but actual operating conditions may occasionally affect schedules.
10. Customer Responsibilities
Customers are responsible for:
Providing accurate contact, passenger, and booking information.
Reviewing the itinerary, travel dates, pickup details, inclusions, and exclusions.
Carrying valid identification and any documents required for their travel arrangements.
Following local laws, monument regulations, hotel policies, and safety instructions.
Arriving at the agreed pickup locations at the scheduled times.
Informing us in advance of relevant accessibility needs, dietary requirements, or special arrangements.
Paying all agreed charges within the specified deadlines.
Customers may be responsible for additional costs resulting from inaccurate information, missed pickups, personal requests, or failure to comply with confirmed booking terms, subject to applicable law.
11. Travel Documents and Entry Requirements
Customers are responsible for ensuring they have the necessary identification, travel documents, permits, and other documentation required for their journey.
International travellers should verify applicable visa, passport, immigration, and entry requirements before travelling to India. Requirements may vary depending on nationality, destination, and the purpose of travel.
India Golden Routes may provide general travel guidance where appropriate, but customers should verify official requirements with the relevant authorities before departure.
12. Health, Safety, and Personal Belongings
Customers should take reasonable precautions to protect their health, safety, valuables, and personal belongings during their trip.
Any medical conditions, mobility requirements, or other needs that could materially affect a travel arrangement should be communicated to us in advance where relevant.
Customers are responsible for their personal belongings unless responsibility for a particular loss or damage is established under applicable law.
We recommend that travellers consider appropriate travel insurance covering medical emergencies, cancellations, baggage, and other relevant risks.
13. Third-Party Service Providers
Some services arranged through India Golden Routes may be provided by independent third parties, including hotels, airlines, transport operators, guides, restaurants, and activity providers.
Such services may be subject to the relevant provider’s own terms, policies, and operational requirements.
We will make reasonable efforts to work with suitable service providers and assist customers with service-related concerns. Our responsibilities for third-party services will be determined by the confirmed booking arrangements and applicable law. Nothing in these Terms limits any liability that cannot legally be excluded.
14. Website Information and Intellectual Property
We make reasonable efforts to keep the information on our website accurate and up to date. However, descriptions, photographs, prices, itineraries, availability, and other website content may change from time to time.
Unless otherwise stated, website content, including text, images, graphics, branding, and design elements, is owned by or used with permission by India Golden Routes and may not be copied, reproduced, republished, or commercially exploited without appropriate authorisation.
You may use our website for lawful personal and travel-planning purposes only.
15. Acceptable Use of the Website
When using our website, you agree not to:
Submit false, misleading, or fraudulent enquiries or booking information.
Attempt to gain unauthorised access to the website or its systems.
Introduce malicious software or interfere with website functionality.
Copy or misuse website content in violation of applicable intellectual property rights.
Use the website for unlawful activities or in a manner that infringes the rights of others.
We reserve the right to take reasonable action against misuse of our website, subject to applicable law.
16. Limitation of Liability
India Golden Routes will make reasonable efforts to provide the services described in the confirmed booking.
To the extent permitted by applicable law, we will not be responsible for losses arising solely from circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, road closures, public disturbances, or independent supplier disruptions.
We will take reasonable steps to communicate material disruptions and assist with available alternatives where appropriate.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, negligence, or any other liability that cannot lawfully be excluded or limited. Any limitation of liability will apply only to the extent permitted by applicable law.
17. Privacy and Personal Information
Your use of our website and travel services may involve the collection and processing of personal information, including contact details, travel preferences, and booking information.
We handle personal information in accordance with our Privacy Policy and applicable data protection laws.
For more information about how we collect, use, and protect your information, please review the Privacy Policy available on our website.
18. Force Majeure
Neither party will be considered in breach of these Terms solely because of a failure or delay caused by circumstances beyond its reasonable control, to the extent recognised by applicable law.
Such circumstances may include natural disasters, epidemics, severe weather, war, civil unrest, government restrictions, transport disruptions, or other events that could not reasonably have been prevented.
The affected party should communicate the situation as soon as reasonably practicable. Any cancellation, rescheduling, refund, or alternative arrangement will be handled in accordance with the confirmed booking terms and applicable law.
19. Complaints and Dispute Resolution
If you have a concern about a tour, booking, or service, please contact India Golden Routes as soon as possible so that we have a reasonable opportunity to investigate and address the matter.
We will make reasonable efforts to resolve complaints through direct communication.
If a dispute cannot be resolved amicably, it may be referred to the competent courts or other appropriate dispute-resolution mechanisms in accordance with applicable Indian law. Nothing in this section restricts any mandatory consumer rights or remedies available to customers.
20. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India, subject to applicable legal requirements.
Any dispute concerning these Terms will be dealt with by the competent courts having jurisdiction under applicable law. Nothing in this section overrides mandatory legal protections or jurisdictional rights available to consumers.
21. Updates to These Terms
India Golden Routes may revise these Terms and Conditions from time to time to reflect changes in our services, booking practices, website features, or applicable laws.
Updated terms will be published on this page with a revised date. Customers are encouraged to review this page periodically.
For confirmed bookings, the agreed booking terms will continue to apply, subject to any mutually agreed changes and applicable law.
22. Contact Information
For questions regarding these Terms and Conditions, tour packages, bookings, cancellations, or other travel services, please contact us using the details below.
India Golden Routes
Phone: +91 8881575888
Email: info@indiagoldenroutes.com
Address: 401, Diamond Hill Apartment, Taj Nagri – 2, Agra, Uttar Pradesh – 282001, India.
Website: https://indiagoldenroutes.com/
We look forward to helping you plan a comfortable and memorable journey through India.
